Troubleshooting
Common issues and solutions when working with the Fluence API.
Authentication Issues
Invalid API Key
- Ensure your API key is correctly copied
- Check if the key is active in your dashboard
- Verify the key hasn't expired
Rate Limit Exceeded
- Check your current usage in the dashboard
- Implement proper rate limiting in your application
- Contact support if you need higher limits
Profile Issues
Profile Not Found
- Verify the user ID exists in your system
- Check if the profile was properly created
- Ensure you have the correct permissions
Profile Update Failures
- Validate the request payload format
- Check for required fields
- Verify data types match the schema
Search Issues
No Results Found
- Verify your search query syntax
- Check if the data is properly indexed
- Ensure you have the correct permissions
Slow Search Performance
- Optimize your search queries
- Use appropriate filters
- Consider implementing caching
Integration Issues
SDK Connection Problems
- Check your network connection
- Verify SDK version compatibility
- Ensure proper initialization
Webhook Delivery Failures
- Verify webhook URL is accessible
- Check webhook signature validation
- Monitor webhook delivery logs
Need More Help?
If you're still experiencing issues:
- Check our API Reference for detailed endpoint information
- Review the Getting Started guide
- Contact our support team at support@tryfluence.tech